These Terms & Conditions govern the use of the website aliceartworld.ro (“the Website”) and the purchase of products available through the Website. By accessing or placing an order on this Website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this Website.
1. General Information
aliceartworld.ro is an online store dedicated to art, jewelry, handmade accessories, wearable art and other limited-edition creations.
The products featured on this Website are handcrafted and may present subtle variations in color, texture, or pattern. These differences are inherent to artisanal work and are not considered defects.
2. Use of the Website
By using this Website, you confirm that:
- you are at least 18 years old
- you provide accurate and complete information when placing an order
- you will not misuse the Website for fraudulent or unlawful purposes
3. Prices & Payment
- All prices are listed originally in EUR, converted automatically to your currency.
- Prices may be updated without prior notice.
- Payment methods available will be displayed during checkout.
- If payments are processed online, all transactions are secured through third-party processors compliant with industry security standards.
4. Orders & Availability
- Placing an order constitutes an offer to purchase.
- We reserve the right to accept or refuse an order.
- In the case of limited editions or one-of-a-kind items, availability is confirmed only after order verification.
- If a product becomes unavailable after purchase, the customer will be notified and refunded.
5. Shipping & Delivery
- Orders are shipped through partner courier services.
- Delivery times may vary depending on destination and stock availability.
- Delays caused by courier services, customs checks, or force majeure are not the responsibility of the Website.
6. Returns & Refunds
Returns are accepted in accordance with consumer protection laws.
To be eligible for a return:
- the product must not be worn or damaged
- it must be returned in its original condition and packaging
- the customer must notify us within 30 from delivery
Custom-made or personalized artworks cannot be returned, except in the case of visible manufacturing defects.
Refunds are processed after the returned item has been inspected.
7. Intellectual Property
All content on this Website — including images, artwork, branding, text, product descriptions, and graphics — is the exclusive property of Allistration SRL and is protected by copyright and intellectual property laws.
It is forbidden to copy, reproduce, distribute, or use any content without prior written consent.
8. Liability
We make every effort to ensure accuracy of product descriptions and images. However, slight differences may occur due to screen rendering or the handmade nature of items.
We are not liable for:
- misuse of products after delivery
- delays caused by external partners
- loss or damage caused by improper handling
9. Force Majeure
We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control (including natural disasters, strikes, pandemics, etc.).
10. Governing Law
These Terms are governed by the laws of Romania.
Any disputes shall be resolved amicably, and if not possible, by the competent courts of law.
11. Contact
For questions or further assistance, please contact us at:
iam@aliceartworld.ro
