{"id":12,"date":"2025-10-27T11:26:05","date_gmt":"2025-10-27T11:26:05","guid":{"rendered":"https:\/\/aliceartworld.ro\/?page_id=12"},"modified":"2025-10-27T11:26:07","modified_gmt":"2025-10-27T11:26:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aliceartworld.ro\/ro\/refund_returns\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"<p>Aceast\u0103 Politic\u0103 de Rambursare \u0219i Retur explic\u0103 condi\u021biile \u00een care pute\u021bi returna produsele achizi\u021bionate de la aliceartworld.ro \u0219i solicita o rambursare.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Condi\u021bii generale<\/h3>\n\n\n\n<p>Accept\u0103m retururi \u00een conformitate cu legisla\u021bia european\u0103 privind protec\u021bia consumatorilor.<br>Pentru a fi eligibil pentru o returnare, produsul trebuie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u0103 fie neutilizate, nepurtate \u0219i \u00een stare perfect\u0103<\/li>\n\n\n\n<li>s\u0103 fie returnat \u00een ambalajul original (inclusiv accesorii, etichete, certificate, dac\u0103 este cazul)<\/li>\n\n\n\n<li>nu prezint\u0103 semne de deteriorare sau alterare<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Produse care <strong>Nu se poate<\/strong> S\u0103 fie returnate<\/h3>\n\n\n\n<p>Urm\u0103toarele categorii nu sunt rambursabile \u0219i nu pot fi returnate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lucr\u0103ri de art\u0103 f\u0103cute la comand\u0103 sau personalizate<\/li>\n\n\n\n<li>piese lucrate manual la comand\u0103, create special pentru client<\/li>\n\n\n\n<li>articole create \u00een mod inten\u021bionat ca unicat<\/li>\n\n\n\n<li>produse care prezint\u0103 semne de uzur\u0103 sau manipulare necorespunz\u0103toare<\/li>\n\n\n\n<li>produse digitale (dac\u0103 este cazul)<\/li>\n<\/ul>\n\n\n\n<p>Aceste articole sunt excluse din dreptul de retragere \u00een conformitate cu reglement\u0103rile UE privind bunurile artistice personalizate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Perioada de returnare<\/h3>\n\n\n\n<p>Pute\u021bi solicita o returnare \u00een termen de <strong>14 zile<\/strong> de la data livr\u0103rii (ve\u021bi confirma num\u0103rul de zile \u0219i eu \u00eel voi introduce).<\/p>\n\n\n\n<p>Dup\u0103 aceast\u0103 perioad\u0103, nu putem emite o rambursare sau un schimb.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Procesul de returnare<\/h3>\n\n\n\n<p>Pentru a ini\u021bia o returnare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la:<br><strong><span \n                data-original-string='zhBK1x97CteEIZ7Sasf7qg==27aMpb\/By0hs3+s7qqQTUnvq9lgO8DOaHgg0sWNg4rgIRY='\n                class='apbct-email-encoder'\n                title='Acest contact a fost codat de Anti-Spam by CleanTalk. Face\u021bi clic pentru a decoda. Pentru a finaliza decodarea, asigura\u021bi-v\u0103 c\u0103 JavaScript este activat \u00een browser.'>ia<span class=\"apbct-blur\">*<\/span>@<span class=\"apbct-blur\">***********<\/span>ld.ro<\/span><\/strong><\/p>\n\n\n\n<p>Mesajul dvs. trebuie s\u0103 includ\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>num\u0103rul comenzii<\/li>\n\n\n\n<li>numele produsului<\/li>\n\n\n\n<li>motivul return\u0103rii<\/li>\n\n\n\n<li>fotografii (dac\u0103 articolul a sosit deteriorat)<\/li>\n<\/ul>\n\n\n\n<p>Odat\u0103 ce cererea dvs. este aprobat\u0103, ve\u021bi primi instruc\u021biuni de returnare.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Costuri de expediere<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clientul este responsabil pentru costurile de expediere \u00eenapoi, cu excep\u021bia cazului \u00een care produsul a sosit deteriorat sau incorect.<\/li>\n\n\n\n<li>V\u0103 recomand\u0103m cu insisten\u021b\u0103 s\u0103 folosi\u021bi expediere cu urm\u0103rire. Nu suntem responsabili pentru coletele returnate pierdute.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Restituiri<\/h3>\n\n\n\n<p>Dup\u0103 ce primim \u0219i inspect\u0103m articolul returnat, ve\u021bi fi notificat prin e-mail cu privire la aprobarea sau respingerea ramburs\u0103rii.<\/p>\n\n\n\n<p>Dac\u0103 este aprobat\u0103, rambursarea va fi procesat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bie.<\/p>\n\n\n\n<p>Termenele de rambursare pot varia \u00een func\u021bie de furnizorul de pl\u0103\u021bi sau de banc\u0103.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Produse deteriorate sau defecte<\/h3>\n\n\n\n<p>Dac\u0103 primi\u021bi un articol deteriorat sau defect, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de <strong>48 de ore<\/strong> de livrare, inclusiv dovezi foto sau video.<br>\u00cen func\u021bie de caz, putem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repara\u021bi articolul<\/li>\n\n\n\n<li>\u00eenlocui\u021bi-l (dac\u0103 este disponibil)<\/li>\n\n\n\n<li>emiterea unei ramburs\u0103ri<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Contact<\/h3>\n\n\n\n<p>Toate cererile de returnare \/ rambursare trebuie trimise la:<br><strong><span \n                data-original-string='R8yCMBNrYOKDZQCm7fiYtg==27aI8gpE4+i\/QlRt4bSMk8mJwkOVwPrr+ATLQrmzHmpZuU='\n                class='apbct-email-encoder'\n                title='Acest contact a fost codat de Anti-Spam by CleanTalk. Face\u021bi clic pentru a decoda. Pentru a finaliza decodarea, asigura\u021bi-v\u0103 c\u0103 JavaScript este activat \u00een browser.'>ia<span class=\"apbct-blur\">*<\/span>@<span class=\"apbct-blur\">***********<\/span>ld.ro<\/span><\/strong><br>Numele companiei: <strong>Allistration SRL<\/strong><br>Website: <strong>aliceartworld.ro<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>","protected":false},"excerpt":{"rendered":"<p>This Refund &#038; Returns Policy explains the conditions under which you can return products purchased from aliceartworld.ro and request a refund. 1. General Conditions We accept returns in accordance with European consumer protection laws.To be eligible for a return, the product must: 2. Products That Cannot Be Returned The following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":9451,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12\/revisions\/9451"}],"wp:attachment":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}