{"id":12,"date":"2025-10-27T11:26:05","date_gmt":"2025-10-27T11:26:05","guid":{"rendered":"https:\/\/aliceartworld.ro\/?page_id=12"},"modified":"2026-06-16T08:42:01","modified_gmt":"2026-06-16T08:42:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aliceartworld.ro\/ro\/refund_returns\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"    <style>\n    .alice-retur-wrap { max-width: 640px; font-family: inherit; }\n    .alice-retur-wrap h2 { font-size: 1.4rem; font-weight: 500; letter-spacing: .04em; margin: 0 0 .3rem; }\n    .alice-retur-wrap .subtitle { font-size: .8rem; color: #888; margin: 0 0 2rem; }\n    .alice-retur-section { background: #f7f5f2; border-radius: 10px; padding: 1.2rem 1.4rem; margin-bottom: 1.2rem; }\n    .alice-retur-section-title { font-size: .7rem; font-weight: 500; letter-spacing: .1em; text-transform: uppercase; color: #888; margin: 0 0 .9rem; }\n    .alice-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }\n    .alice-grid-full { grid-column: 1 \/ -1; }\n    .alice-field label { display: block; font-size: .75rem; color: #888; margin-bottom: 4px; }\n    .alice-field input[type=\"text\"],\n    .alice-field input[type=\"email\"],\n    .alice-field input[type=\"tel\"],\n    .alice-field input[type=\"number\"],\n    .alice-field input[type=\"date\"],\n    .alice-field textarea {\n        width: 100%;\n        box-sizing: border-box;\n        padding: 9px 12px;\n        border: 1px solid #ddd;\n        border-radius: 7px;\n        font-size: .9rem;\n        font-family: inherit;\n        background: #fff;\n        color: #1a1a1a;\n        transition: border-color .15s;\n    }\n    .alice-field input:focus, .alice-field textarea:focus { outline: none; border-color: #a0896e; }\n    .alice-field.has-error input, .alice-field.has-error textarea { border-color: #c0392b !important; }\n    .alice-field textarea { resize: vertical; line-height: 1.5; }\n    .alice-radio-option {\n        display: flex; align-items: flex-start; gap: 10px;\n        padding: 9px 12px; border-radius: 7px;\n        border: 1px solid #ddd; background: #fff;\n        font-size: .9rem; cursor: pointer; margin-bottom: 6px;\n    }\n    .alice-radio-option input { margin-top: 2px; flex-shrink: 0; accent-color: #a0896e; }\n    .alice-ram-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }\n    .alice-ram-option {\n        display: flex; align-items: center; gap: 10px;\n        padding: 10px 12px; border-radius: 7px;\n        border: 1px solid #ddd; background: #fff;\n        font-size: .9rem; cursor: pointer;\n    }\n    .alice-ram-option input { accent-color: #a0896e; }\n    .alice-ram-option .ram-detail { font-size: .75rem; color: #888; margin-top: 2px; }\n    #alice-iban-field { display: none; margin-top: 10px; }\n    .alice-acord-wrap {\n        display: flex; align-items: flex-start; gap: 10px;\n        font-size: .82rem; color: #666; line-height: 1.6;\n    }\n    .alice-acord-wrap input { margin-top: 3px; accent-color: #a0896e; flex-shrink: 0; }\n    .alice-acord-wrap a { color: #a0896e; }\n    .alice-submit-btn {\n        width: 100%; padding: 13px;\n        background: #1a1a1a; color: #fff;\n        border: none; border-radius: 8px;\n        font-size: .85rem; letter-spacing: .1em;\n        text-transform: uppercase; cursor: pointer;\n        transition: background .2s;\n        margin-top: .5rem;\n    }\n    .alice-submit-btn:hover { background: #a0896e; }\n    .alice-success {\n        background: #f0f7ee; border: 1px solid #b2d8a8;\n        border-radius: 8px; padding: 1.2rem 1.4rem;\n        color: #2e6b24; font-size: .9rem; line-height: 1.6;\n    }\n    .alice-error-msg { color: #c0392b; font-size: .8rem; margin: -.5rem 0 .8rem; }\n    @media (max-width: 520px) {\n        .alice-grid-2, .alice-ram-grid { grid-template-columns: 1fr; }\n    }\n    <\/style>\n\n    <div class=\"alice-retur-wrap\">\n\n    \n        <h2>Return Form<\/h2>\n        <p class=\"subtitle\">In accordance with EU Consumer Rights Directive 2011\/83\/EU<\/p>\n\n        \n        <form method=\"post\" novalidate>\n            <input type=\"hidden\" id=\"alice_retur_nonce\" name=\"alice_retur_nonce\" value=\"b565d3cf8f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ro\/wp-json\/wp\/v2\/pages\/12\" \/>\n            <!-- Personal details -->\n            <div class=\"alice-retur-section\">\n                <p class=\"alice-retur-section-title\">Personal details<\/p>\n                <div class=\"alice-grid-2\">\n                    <div class=\"alice-field \">\n                        <label>Full name *<\/label>\n                        <input type=\"text\" name=\"nume\" value=\"\" placeholder=\"Jane Smith\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Email *<\/label>\n                        <input type=\"email\" name=\"email\" value=\"\" placeholder=\"jane@example.com\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Phone *<\/label>\n                        <input type=\"tel\" name=\"telefon\" value=\"\" placeholder=\"+44 7700 900000\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Order number *<\/label>\n                        <input type=\"text\" name=\"nr_comanda\" value=\"\" placeholder=\"#1042\" \/>\n                    <\/div>\n                    <div class=\"alice-field alice-grid-full \">\n                        <label>Return shipping address *<\/label>\n                        <input type=\"text\" name=\"adresa\" value=\"\" placeholder=\"Street, number, city, postcode, country\" \/>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Product -->\n            <div class=\"alice-retur-section\">\n                <p class=\"alice-retur-section-title\">Product being returned<\/p>\n                <div class=\"alice-grid-2\">\n                    <div class=\"alice-field \">\n                        <label>Product name *<\/label>\n                        <input type=\"text\" name=\"produs\" value=\"\" placeholder=\"e.g. Silk scarf Lovers\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Quantity *<\/label>\n                        <input type=\"number\" name=\"qty\" min=\"1\" value=\"1\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Order date *<\/label>\n                        <input type=\"date\" name=\"data_comanda\" value=\"\" \/>\n                    <\/div>\n                    <div class=\"alice-field \">\n                        <label>Date parcel received *<\/label>\n                        <input type=\"date\" name=\"data_primire\" value=\"\" \/>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Reason -->\n            <div class=\"alice-retur-section\">\n                <p class=\"alice-retur-section-title\">Reason for return<\/p>\n                                <label class=\"alice-radio-option\">\n                    <input type=\"radio\" name=\"motiv\" value=\"changed_mind\"  \/>\n                    I changed my mind \/ no longer need the product                <\/label>\n                                <label class=\"alice-radio-option\">\n                    <input type=\"radio\" name=\"motiv\" value=\"sizing\"  \/>\n                    Size or dimensions do not match the description                <\/label>\n                                <label class=\"alice-radio-option\">\n                    <input type=\"radio\" name=\"motiv\" value=\"defective\"  \/>\n                    Defective product \/ poor quality                <\/label>\n                                <label class=\"alice-radio-option\">\n                    <input type=\"radio\" name=\"motiv\" value=\"wrong_item\"  \/>\n                    Wrong item received                <\/label>\n                                <label class=\"alice-radio-option\">\n                    <input type=\"radio\" name=\"motiv\" value=\"other\"  \/>\n                    Other reason (please specify below)                <\/label>\n                                <div class=\"alice-field\" style=\"margin-top: 10px;\">\n                    <label>Additional details<\/label>\n                    <textarea name=\"detalii\" rows=\"3\" placeholder=\"Please describe the issue or reason in more detail...\"><\/textarea>\n                <\/div>\n            <\/div>\n\n            <!-- Refund method -->\n            <div class=\"alice-retur-section\">\n                <p class=\"alice-retur-section-title\">Preferred refund method<\/p>\n                <div class=\"alice-ram-grid\">\n                    <label class=\"alice-ram-option\">\n                        <input type=\"radio\" name=\"rambursare\" value=\"card\"  \/>\n                        <div>\n                            <div>Refund to card<\/div>\n                            <div class=\"ram-detail\">Same card used at checkout<\/div>\n                        <\/div>\n                    <\/label>\n                    <label class=\"alice-ram-option\">\n                        <input type=\"radio\" name=\"rambursare\" value=\"transfer\"  \/>\n                        <div>\n                            <div>Bank transfer<\/div>\n                            <div class=\"ram-detail\">Your IBAN<\/div>\n                        <\/div>\n                    <\/label>\n                <\/div>\n                <div id=\"alice-iban-field\" class=\"alice-field \" >\n                    <label>IBAN *<\/label>\n                    <input type=\"text\" name=\"iban\" value=\"\" placeholder=\"RO49 AAAA 1B31 0075 9384 0000\" \/>\n                <\/div>\n            <\/div>\n\n            <!-- Consent -->\n            <div class=\"alice-retur-section\">\n                <label class=\"alice-acord-wrap\">\n                    <input type=\"checkbox\" name=\"acord\" id=\"alice-acord\"  \/>\n                    I confirm that the product is in the same condition as received, unused, with all original tags intact, and I agree to the <a href=\"\/returns-policy\/\">returns policy<\/a> of aliceartworld.ro. I understand that the legal return window is <strong>14 calendar days<\/strong> from the date of receipt.\n                <\/label>\n            <\/div>\n\n            <button type=\"submit\" class=\"alice-submit-btn\">Submit return request<\/button>\n        <\/form>\n\n        <\/div>\n\n    <script>\n    document.querySelectorAll('input[name=\"rambursare\"]').forEach(function(el) {\n        el.addEventListener('change', function() {\n            document.getElementById('alice-iban-field').style.display = this.value === 'transfer' ? 'block' : 'none';\n        });\n    });\n    <\/script>\n    \n\n\n\n<p class=\"wp-block-paragraph\">This Refund & Returns Policy explains the conditions under which you can return products purchased from aliceartworld.ro and request a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. General Conditions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns in accordance with European consumer protection laws.<br>To be eligible for a return, the product must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>be unused, unworn, and in perfect condition<\/li>\n\n\n\n<li>be returned in the original packaging (including accessories, labels, certificates, if applicable)<\/li>\n\n\n\n<li>show no signs of damage or alteration<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Products That <strong>Cannot<\/strong> Be Returned<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following categories are non-refundable and non-returnable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>custom-made or personalized artwork<\/li>\n\n\n\n<li>made-to-order handcrafted pieces created specifically for the customer<\/li>\n\n\n\n<li>items intentionally created as one-of-a-kind<\/li>\n\n\n\n<li>products showing signs of wear or improper handling<\/li>\n\n\n\n<li>digital products (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These items are excluded from the right of withdrawal according to EU regulations for custom artistic goods.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Period<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>14 days<\/strong> from the date of delivery (you will confirm the number of days and I will insert it).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After this period, we cannot issue a refund or exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Return Process<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us at:<br><strong><span \n                data-original-string='SiBEegCIadiQ4otYIe84Tg==27a+LtlIxjGqNoysq\/UAvOV0DfND\/M0GrUaNCFwP9gKPEc='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>ia<span class=\"apbct-blur\">*<\/span>@<span class=\"apbct-blur\">***********<\/span>ld.ro<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your message must include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>product name<\/li>\n\n\n\n<li>reason for return<\/li>\n\n\n\n<li>photos (if the item arrived damaged)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request is approved, you will receive return instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer is responsible for return shipping costs, unless the product arrived damaged or incorrect.<\/li>\n\n\n\n<li>We strongly recommend using tracked shipping. We are not responsible for lost return parcels.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After we receive and inspect the returned item, you will be notified by email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will be processed via the same payment method used for the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund timelines may vary depending on the payment provider or bank.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Damaged or Defective Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or defective item, please contact us within <strong>48 hours<\/strong> of delivery, including photo or video evidence.<br>Depending on the case, we may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair the item<\/li>\n\n\n\n<li>replace it (if available)<\/li>\n\n\n\n<li>issue a refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All return \/ refund requests should be sent to:<br><strong><span \n                data-original-string='UnnVcW9phVfJ9Drjz1Q+MA==27a9x3v1wQWhPMjzdyAPfIXUmJ+eFP\/Nwa6OAZfRAMDd2s='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>ia<span class=\"apbct-blur\">*<\/span>@<span class=\"apbct-blur\">***********<\/span>ld.ro<\/span><\/strong><br>Company name: <strong>Allistration SRL<\/strong><br>Website: <strong>aliceartworld.ro<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>This Refund &#038; Returns Policy explains the conditions under which you can return products purchased from aliceartworld.ro and request a refund. 1. General Conditions We accept returns in accordance with European consumer protection laws.To be eligible for a return, the product must: 2. Products That Cannot Be Returned The following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":11005,"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/pages\/12\/revisions\/11005"}],"wp:attachment":[{"href":"https:\/\/aliceartworld.ro\/ro\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}